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Exemplary Exchange FAQ

PLEASE NOTE: AT THIS TIME WE ONLY SHIP TO THE 48 STATES OF THE CONTINENTAL USA AND THE DISTRICT OF COLUMBIA. ANY ORDERS RECEIVED FOR SHIPMENTS TO OTHER DESTINATIONS, INCLUDING APO AND FPO, WILL BE CANCELLED.

This page is a work in progress - always under construction. Please feel free to let us know if you have questions that you feel should be on this page.


Q: Why do I need an account?

A: Please keep in mind that setting up an account gives us no more information about you than we would otherwise need to process and ship your order. Having an account simply enables you to access your own information for the purpose of tracking your orders, and it makes placing orders and requesting information easier and faster.


Q: Why did I receive a receipt from PayPal?

A: PayPal is our credit card processor. When paying for your order, you are taken to the PayPal web site. You can pay either with your credit card, or if you have a PayPal account, you can use it. When you have finished entering your payment information, and your payment has been accepted, you will be returned to the Exemplary Exchange web site for confirmation that your order has been entered. You will receive an email "receipt" from PayPal. This will be your "receipt" for your payment.

Payment processes such as PayPal, Authorize.net, and a few others, have grown in popularity on the web due to security concerns. With these methods, all credit card information is handled by the credit card processor, the merchant never sees the payment information, and therefore does not store any credit card data.


Q: Why does my PayPal receipt refer to my "account" - I do not have an account with them - I paid with a credit card?

A: Apparently, PayPal sends basically the same receipt to everyone, whether they have a PayPal account or not. We believe they have attempted to word their receipt so that it could be informing you of some time frame for your charge to be visible in your "account" - whether that would be in your PayPal account or your bank / credit card account.


Q: I ordered a quantity of 10 of an item, but my PayPal receipt shows a quantity of 1 - why is this?

A: This is a "glitch" in the process - PayPal normally sees just your total order, their receipt for payment is not intended to be an itemized invoice. To double check your order, you can log into your account and view your order. You can also view and/or print an invoice. See the FAQ regarding invoices to view or print an itemized invoice.


Q: How can I get an invoice for my purchase?

A: Log into your account, view your order, and click where indicated to print or view a PDF invoice. You can then either save your invoice to your hard drive, or just print it.


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